Daily Movers

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Reviews about Daily Movers

• emily Rawson

  11.11.2018
  ★ ☆ ☆ ☆ ☆
  This company is appalling DO NOT USE
  
  On the day of our move they began loading the van with all the boxed items first and then a little furniture but not a lot of it as it wouldn't fit. They then transported this to our new house. By this time is was gone lunch and we needed to be out of our house by 2.30pm. Therefore myself, my fiance and mother in law had to help offloading the van!! I think if we didn't they would have still been here at tea time.
  
  They then went back to the old house to collect the remaining solid oak furniture, bed, bedding and garden stuff etc. It was raining by this time and they had left their sheets outside so they were all soaked. Because of this they did not wrap anything (apart from the sofas when on the van)! By the time they left the old house it was gone 4pm. Luckily our buyers were ok about getting the
  
  Because they didnt wrap anything even though in their quote it states matresses and sofas will be covered. Our VERY expensive mattress was not and was also put on the van last so got squashed up against the dirty side and was loaded on after all the wet and dirty plant pots. There was a fitted sheet on it which got stained and the mattress is disgusting! I am appalled that this has happened.
  
  I know the move is insured so I tried the claim through their insurance to replace the matress. It took me a week to get to speak to their manager/owner about it. Another week to hear back from their insurance and then over another week of trying to negotiate with the owner as he said the insurance wouldn't cover replacing it and would only CLEAN it! I even asked for him to pay less than half of what it would cost to replace it and he still wouldn't. I am appalled with his customer service skills. Every day he said he would call me and never did. I had to chase him every day it's disgusting. DO NOT USE THESE PEOPLE. IF YOU HAVE A ISSYE AFTER THE MOVE THEY ARE USELESS!!

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